Return & Refund Policy

What are the terms and conditions for refund?
You can ask for a refund against any of your order within 15 days of its date of delivery.
All refunds will be credited in your Mr.Stag Wallet as store credits which you can use to shop on mrstag.in
If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
For any other requests or queries regarding this, kindly write to us at info@mrstag.com

What are the rules for Courier charges refund?
Rs.100/- for shipment weighing upto 500gms will be added to Mr.Stag wallet.
For every next 500gm slab, an additional amount of Rs.100/- will be added to the wallet.
In case if you want to return multiple products we request you to kindly raise a return request for each product.
Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
For any further queries kindly mail us on info@mrstag.com

How long the refund procedure takes?
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated,
the amount will reflect in your Mr.Stag wallet.

Where should I return my product?
You could courier the product to us at the address mentioned below.
JAINAM TRADERS
202, HILL VIEW INDUSTRIAL ESTATE,
NEAR SIDDHPURA INDUSTRIES,
BEHIND R-CITY MALL, GHATKOPAR WEST,
MUMBAI – 400086

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RETURNS POLICY
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In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products.
All products purchased from mrstag.in are applicable for return. Customers can return their order within 15 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Mr.Stag wallet.
If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.
Note: We do not have a exchange/replacement policy. You can return the product, and use the Mr.Stag wallet refund received against the returned product to place a new order as per your convenience.
The amount credited on return will be based on the price of the product at the time of purchase.
Any change in the product price thereafter will not be considered.

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